Like alot of you, I am always checking out supplement prices trying to find the best deal. I was looking for the workout stack from Scivation with the two products: Xtend and Vasocharge. After searching the web I determined that the cheapest price came from massnutrition.com. I placed my order and waited for the product to arrive.
The first problem that I ran into was that their website does not show my order history properly. It shows my last order being over 2 years ago despite my having an email showing my latest order. I then emailed support@massnutrition.com and asked them for a tracking number. I got no response at all.
The product arrived at my home on Friday afternoon, February 12, 2010. On Saturday morning I cracked open both products. The Xtend was perfect and I was able to mix up a batch. I then opened up the Vasocharge and found it to be nothing but clumps (see picture below).
Notice how it is a bunch of solid lumps and not powder like it is supposed to be?
I immediately emailed support@massnutrition.com and let them know (per their website instructions) that there was a problem with the product. When Tuesday morning rolled around and I still hadn’t heard back, I emailed them again.
I received a response from them a short while later.
Upon providing them with the information they requested I received the following email.
Can you believe this? They want me to deal with the manufacturer for a product that has not yet expired and was purchased from them a mere few days before!
I explained to them that I was not happy with their suggested resolution. I was promptly ignored.
Thankfully, Scivation is a wonderful company. I emailed them and received an immediate (within 30 seconds) response from their Director of Sales. He agreed to replace the Vasocharge free. He didn’t ask me to ship him the bad product. He simply asked to see my receipt from massnutrition.com and for my shipping address. I even got an email from their CEO making sure I was taken care of properly. Their service at Scivation is awesome!
Be warned! Do not deal with massnutrition.com! They have terrible customer service. They will not assist you if there is a problem. Steer clear of this nightmare of a place.
{ 2 comments… read them below or add one }
Michael, sorry to hear about your bad experience. We would love for have a chance to earn your business in the future. We stock the entire Scivation product line and truely believe in them as well. Be sure to keep us in mind the next time you look to order. Thanks.
Chad Vordemesche CEO
TigerFitness.com
Chad,
Thanks for stopping by http://fitnessexpose.com and commenting on my situation with your company. I am wondering if you took the time to check into my situation at all? I actually sent ANOTHER email asking for an explanation as to why I would need to contact the manufacturer about this issue and that email was ignored completely. As a business owner myself, iw ould think that you would want to have your “customer service” people actually give service. Can you explain to my readers (and me) why this situation occurred in the first place?
I can tell you that Scivation makes awesome products and they stood behind the issue with the product your company delivered to me despite that fact that it likely occurred wherever you store your inventory. They also sent me an extra bottle of Xtend because of my trouble. I not only heard from the Director of Sales and Marketing at Scivation, but the CEO sent me several emails as well, including one that actually asked me if I blamed them at all for the situation. The service I got from Scivation was outstanding and it only confirms my belief in their products. I will be advertising for them (for free) on this site very soon. This site is all about exposing fitness scams and disseminating good fitness information.
I welcome your explanation of the situation I described in my post. Thanks again for stopping by. I definitely respect you for that!