Fitness Exposé

Bodybuilding Secrets Exposed

  • Facebook
  • Flickr
  • LinkedIn
  • Pinterest
  • RSS
  • Twitter
  • YouTube
  • Home
  • Articles
    • Training
    • Diet & Fat Loss
    • Supplements
    • Experiment
    • News
    • Resources
    • Reviews
    • Contest Prep
  • Podcast
    • Fitness Freedom
  • Coming!
You are here: Home / News / Massnutrition.com: Stay away if you know what’s good for you!

Massnutrition.com: Stay away if you know what’s good for you!

February 18, 2010 By Michael Mahony, ISSA CPT 2 Comments

Like alot of you, I am always checking out supplement prices trying to find the best deal.  I was looking for the workout stack from Scivation with the two products:  Xtend and Vasocharge.  After searching the web I determined that the cheapest price came from massnutrition.com.  I placed my order and waited for the product to arrive.

The first problem that I ran into was that their website does not show my order history properly.  It shows my last order being over 2 years ago despite my having an email showing my latest order.  I then emailed support@massnutrition.com and asked them for a tracking number.  I got no response at all.

The product arrived at my home on Friday afternoon, February 12, 2010.  On Saturday morning I cracked open both products.  The Xtend was perfect and I was able to mix up a batch.  I then opened up the Vasocharge and found it to be nothing but clumps (see picture below).

CLUMP
Notice how it is a bunch of solid lumps and not powder like it is supposed to be?

I immediately emailed support@massnutrition.com and let them know (per their website instructions) that there was a problem with the product.  When Tuesday morning rolled around and I still hadn’t heard back, I emailed them again.

myemail

I received a response from them a short while later.

image

Upon providing them with the information they requested I received the following email.

image

Can you believe this?  They want me to deal with the manufacturer for a product that has not yet expired and was purchased from them a mere few days before!

I explained to them that I was not happy with their suggested resolution.  I was promptly ignored.

Thankfully, Scivation is a wonderful company.  I emailed them and received an immediate (within 30 seconds) response from their Director of Sales.  He agreed to replace the Vasocharge free.  He didn’t ask me to ship him the bad product.  He simply asked to see my receipt from massnutrition.com and for my shipping address.  I even got an email from their CEO making sure I was taken care of properly.  Their service at Scivation is awesome!

Be warned!  Do not deal with massnutrition.com!  They have terrible customer service.  They will not assist  you if there is a problem.  Steer clear of this nightmare of a place.

Related Posts:

  • Use Your Head
  • New Workout or Old Idea?
  • Joint Venture or Monetization Scheme?
  • Average Guy's Guide to Supplements
  • FTC to Monitor Blogs for Claims and Payments

Filed Under: News

About Michael Mahony, ISSA CPT

Mike is a passionate bodybuilder, NPC Competitor and ISSA Certified Personal Trainer who is always looking for ways to do things better. He also has a passion for correcting the misinformation that is prevalent in the bodybuilding and fitness industry today. Mike is currently working on his first eBook, Get Back to Lifting, which is scheduled to be released soon. He is also working on a second book, The Average Guy's Supplement Guide, that is scheduled to be released the end of 2016.

News

Toronto Pro Supershow 2016

June 12, 2016 By Michael Mahony, ISSA CPT Leave a Comment

IFBB Arnold Africa 2016

June 9, 2016 By Michael Mahony, ISSA CPT Leave a Comment

IFBB California Pro 2016

June 5, 2016 By Michael Mahony, ISSA CPT Leave a Comment

Coming Soon!

Featured Video

Regaining Focus!

Find out what I am doing to regain my focus.

We Recommend

Increase the internal rotation of your shoulder with the Rotater

New eBook!

Copyright © 2023 by Fitness Expose